Invoices with discount lines are rejected
Check the following:
- Ensure discounts are not expressed as negative amounts as these will prevent the document from being recognised as an invoice.
- Try disabling multi-line extraction in the configuration settings so that only header line details are extracted.
- If neither of the above work, you can forward your document template to support@accountsiq.com to be used for data extraction training purposes.
Invoices with multiple subsequent pages are slow to process
For speedier processing, we recommend:
- Only including the pages that the invoice details are included on.
- Disabling multi-line extraction in the configuration settings so that only header line details are extracted.
Line descriptions not appearing
Ensure that “Multi-line Extraction” is enabled or else only header-line details will show.
Invoice details are inaccurate
If the details being extracted are inaccurate, you can raise a ticket with us at support@accountsiq.com.