Introduction 

 

 

 

See:

Logging In (Legacy login and SSO)‍ 

Delete

Legacy Login

Option One: From the Login screen

1. From the Login page, click the Forgotten your password link.
   
    
2. Enter your CompanyID, username, and email address, and click RESET PASSWORD.
3. You will receive an email containing a reset link. If the email does not come to your inbox, check your Junk/Spam folder. Click the link.
4. In the password reset screen, enter your new password. Passwords must be of a minimum of 8 characters in length and contain a number, a capital letter, and a symbol like $ £ € ! or similar to be strong. When you enter a strong password, it will show as green.
5.  Click Change Password. You will receive a confirmation message.
6.  Log in with your new password.

Option Two: In the System

Go to Setup > Change my Password and reset it there. This will not be available if you use SSO.

Option Three: System Admin reset

If you are still unable to reset your password manually or have not received the reset email, contact your admin. They can reset it by going to Group Management > Edit Users > Send Reset password reset email to user.

Delete

SSO Login

Option One: From the Login screen

This option comes from your IDP.

1. Click Continue with Microsoft.
   
    
2.  Enter your email and click Log In. This email must match what is registered in your account or the login will fail.
3. Enter Forgotten my password.
   

Option Two: System Admin reset

If you are unable to reset your password via the login, contact your admin. They can reset it by going to Group Management > Edit Users > Send Reset password reset email to user.

Delete