When you sign up to use our system, you will receive an email containing your Company ID, User ID, and a password setup link. 

1. Click on the Create your password link and enter your password in the screen. Click Confirm Password.
2. Once the password is created you will be redirected to the login page where you can log in to the system by entering your credentials: Account ID, User ID, and Password.  Please bookmark the login page for easy access in the future. In the Group portal you now have access to those entities that you have permissions for.

Troubleshooting 

If you are having difficulty setting up your account or logging in, try the following:

• Contact your local admin user (the person who set up your account) and ask them to send a new link. Your password link expires after 48 hours or if clicked twice.
• If the new password link in the email does not work, try copying and pasting it directly into a Chrome browser.
• If you forgot your password, clock on the blue link in the login page to create a new one.

See

Logging in and web browsers (1.1) - AIQ Academy

Setting Up System Users 

Resetting your Password  

Users can now login on to their AIQ accounts with SSO, provided their domains have been setup. See {link} for more details on setting up SSO. When you sign up for the system you will receive an email containing a login link. Please bookmark the login page for easy access.

1. Click Continue with Microsoft.
   
2.  Enter your email and click Log In. This email must match what is registered in your account or the login will fail.
    
3. Enter your password.
    
4.  Based account access, you will either be automatically logged in or asked to provide an Account ID (see the login email) as follows:
   • You have one Partner assigned to your user: You will be automatically logged into the Partner regardless of the number of Providers you have assigned.
   • You have one Provider assigned to your user: You will be automatically logged into that Provider.
   • You have multiple Providers assigned to your user: You will be required to enter a Partner ID in the screen below.
   • You have multiple Partners assigned to your user: You will be required to enter a Provider ID in the screen below.
   • You have one or multiple Entities assigned to your user: You will be required to enter an Account ID in the screen below.
     
5. Click Continue.In the Group portal you now have access to those entities that you have permissions for.

See:

Logging in and web browsers (1.1) - AIQ Academy

Using Single Sign-On (SS0) with Microsoft Entra

Setting Up System Users 

Resetting your Password