You must have a valid subscription to use both employee expenses and workflow approval. If you have a subscription and cannot see the tabs, ask your local admin user to check that you have the correct permissions enabled in your profile.  

You can check this at the group layer. Go to Actions > Maintain Menu Profiles next to the required company ID.

• To access the Approver Setup tab, Purchase Approver Setup should be ticked.   

• To access the Employee Expenses > Employees, Employees should be ticked.
• To access the Employee Expenses > Expense Categories, Expense Items should be ticked.

Remember, if you enable a feature in the Menu Profiles, all users assigned to that profile will have access to the feature.

To control which users have access to particular features, you can create new profiles.

They need to check their junk folders. If the email is not there, the admin can send a new one by going to Employee Expenses > Employees, followed by Actions > Send Mobile Expenses App Invite next to the employee's name.

To link the app to your finance system you must be able to access the email account the invitation was sent to from the device that you want to connect to the app. 

Most connectivity problems arise if more than one invitation is sent to an employee. In this case, they must use the most recent email sent.

If an employee is having trouble connecting to the app:

1. Ask the employee to delete all invitation emails and the app from their mobile device.
2. When the employee has deleted the app and the emails, send a new invitation email from Employee Expenses > Actions > Send Mobile Expense App Invite.
3. Ask the employee to download the app and then click on Getting Started in the invitation email.

If they are still having difficulties, please email the following information to support@accountsiq.com:

• Which Operating system is being used - Android or IOS?
• Which App version is being used?
• Are all users affected?
• User Id and e-mail of affected User(s)?
• What are the company ID expenses being raised against?
• Has the user ever connected the app to another company?

If you have received more than one invitation email, make sure that you are clicking on the link contained in the latest invitation email.

Ask your system administrator to send a new invite and delete and reinstall the app using the new email link.

Try restarting your mobile device. If this doesn't work, this usually indicates a problem with an attachment to one of the expenses:

• Check all the attachments are still on your phone. 
• Try splitting the expenses into different claims.

If neither of those steps helps, check the attachment types that you are including and send details to support@accountsiq.com.