Accessing Support and Services via Help Hub

Using Help Hub to raise and view tickets, access help, and services.

Written By Grainne Reidy (Super Administrator)

Updated at September 25th, 2025

Introduction

Info: Availability

Help Hub only supports customers on AIQ1, AIQ2, and AIQ3 pricing plans. It is not currently available to partners. If you are a partner, see Accessing Support (Non-Help Hub users).‍ 

Note that if you are not on a plan, My AccountsIQ will not be available to you.

 

With Help Hub you can access the following directly in the AIQ system:

  • How To's: Access articles and videos directly relating to the module you have open.
  • Help and Support: Access Help and Support via videos, help articles, and raising a ticket. 
  • My AccountsIQ: Access services (plans only).
  • My AIQ Project: Access your onboarding specialists, view your tasks and project timeline via Wrike.
  • Academy: Access or request access to the learning academy
  • Ideas and Roadmap: Leave feedback, see what's in the pipeline, and vote on upcoming features. 

See:

AIQ Group Admin Layer (1.2) - AIQ Academy

Company General Overview (1.3) - AIQ Academy

Accessing Support (Non-Help Hub users)‍ 

 
 

How To's

Quickly access relevant training videos and help articles of the screen you are on.

For example, ion the bank screen, you can view the following:

 
 

Help and Support

Find solutions for any issues you encounter.

  1. Click on the ? icon: 
     
  2. Select Help and Support.

     
  3. You can access links to the following:
    • FAQs: Find solutions to the most common inquiries.
    • Help Articles: Access our comprehensive knowledge base.
    • Video Help: Access our academy's videos on YouTube.
    • What's New: Learn about our newest releases.
    • Request Support: Raise a ticket with us via Salesforce by completing the Contact Support form. 
 
 

My AccountsIQ

Access a range of services from features to training.

Info: Availability

The services available via My AccountsIQ are dependent on your price plan.

 
  1. Click on the ? icon: 
  2. Select My AccountsIQ.
  3. You can access request forms for the following:
    • Integration Queries: Request integrations from our team. See Creating an Integrations Application and Inviting a Developer to the Developer Portal for more details.
    • Adopt a Feature: Request for a new feature for your entity. Learn about our latest releases by going to Ideas & Roadmap > Now Available.
    • Add Entity: Have our team add an entity for you.
    • Instructor Led Training: Get training from our team.
    • Report / Dashboard Request: Request a tailored report or dashboard. See Using Non Financial Metrics for more details.
    • Meet Your Account Manager: Discuss any options with yours account manager.
 
 

My AIQ Project

This is only accessible in the onboarding phase.

 
 

Academy

Our comprehensive learning academy has content tailored to a variety of organisational roles.

  1. Click on the ? icon:  
  2. Select Academy.
  3. You can access links to the following:
    • Contact Us To Sign Up: Email us and we can add you to the academy.
    • Access Academy: Access the academy with your work email and password.
       
 
 

Ideas and Roadmap Portal - UPDATED

The new Ideas and Roadmap portal lets you give feedback, view our roadmap, and vote on features.

Give feedback

Submit your feedback and our support team will get back to you.

Gathering Feedback

Vote on future features so we know what's most important to you. Your input can impact the features we decide to develop, and their priority. Simply click in the feature you want to vote for and register your interest.

On the Roadmap

See what is being developed right now. Your votes help us prioritise the features that matter most to you.

Now Available

See what's just been released.