With Help Hub you can do the following directly in the AIQ system:

• Access learning content including videos and help articles.
• Access services (plans only).
• Access or request access to the learning academy
• Leave Feedback.
• Access Support by raising a ticket via Salesforce. 
    
   

See:

AIQ Group Admin Layer (1.2) - AIQ Academy

Company General Overview (1.3) - AIQ Academy

Accessing Support (Non-Help Hub users)‍ 

1. Click on the ? icon: 
    
2. Select Help and Support.
3. You can access links to the following:
   • FAQs: Find solutions to the most common inquiries.
   • Help Articles: Access our comprehensive knowledge base.
   • Video Help: Access our academy's videos on YouTube.
   • What's New: Learn about our newest releases.
   • Request Support: Raise a ticket with us via Salesforce. 
     

Access or Sign up to AIQ Academy

1. Click on the ? icon:  
   
2. Select Academy.
3. You can access links to the following:
   • Contact Us To Sign Up
   • Access Academy 
     

1. Click on the ? icon: 
   
2. Select Services.
3. You can access links to the following:
   • Integration Queries
   • Adopt a Feature
   • Add Entity
   • Instructor Led Training
   • Talk with your CSM 
     

Raise a ticket in Help Hub

1. Click on the ? icon: 
   
2. Select Raise A Case.  
   
3. Complete the Contact Support form. 
4. Click Submit. You will receive a confirmation message. The ticket is now automatically logged with the Salesforce system and out support will contact you using the email address provided.