The Email Log displays all email communications between users and a company. This includes:

• Orders
• Invoices
• Statements
• Remittances 
• Automated reminders. See Creating Automations for more details.

See:

Emailing Sales Invoices and Customer Statements‍ 

Creating Bulk Payments‍ 

Email history

1. Go to Reports > Email Log.
2. You can search, sort, and filter any columns in the grid to check email status.
3. The email log does not refresh automatically. Click Refresh Grid to view updates. Emails send in the background, so you can leave this page and continue working. You can view their status in the Email Log status column:

• Pending: Request is queued and will send asap.
• Sent: Email sent successfully. You will receive a confirmation email. If an email is showing as sent but the recipient has not received it, ask them to check their junk or spam folder and add emailfrom@hostacct.com to their address book or whitelist the hostacct.com domain.
• Failed: Emails have failed to send, hover over the status to see details of the failure. 

Emails from the last 14 Days

To view the attachment included with an invoice or statement:

• In the Email Log, find your email. Go to Actions and select Download.
  

Emails older than 14 Days

Attachments are only available for two weeks. If you try to view them after this time, you will receive an error. Instead, regenerate them from the customer or supplier grid:

1. Go to AR > Customers or AP > Suppliers, as relevant.
2. Find the relevant account. 
3. Go to Actions > View and select an option. See Printing Sales Documents and Reports for more options.
            

Documents in the Reports Manager

Alternatively, you can go to Reports.

Under AR > Business Docs/Reprint, find the following options, including:

• Customer Statements - Head Office Remittance
• Customer Statements - Report
• Despatch Docket Reprint
• Sales Batch Credit Note Reprint
• Sales Product Credit Note Default
• Sales Product Order Reprint
• Sales Product Quote Reprint
• Sales Receipt Reprint

Under AP > Business Docs/Reprint, find the following options, including:

• Goods Received Note Reprint
• Purchase (Product) Credit Note Reprint
• Purchase (Product) Invoice Reprint
• Supplier Batch Payments Remittance
• Supplier Batch Payments Remittance Reprint
• Supplier Batch Payments Report Reprint
• Supplier Bulk Cheque Remittance Print version 1
• Supplier Bulk Cheque Remittance Print version 2
• Supplier Remittance
• Supplier Remittance Batch Print
• Supplier Remittance Bulk Email
• Supplier Statements

See Reports Glossary for full explanations of each report.