Introduction

When you flag Sales and Purchase Invoices as disputed, they will be highlighted in the Aged Reports and Supplier Bulk Payments. This might be for a Purchase / Sales Invoice where the goods received are in dispute or the amount is incorrect. You can flag Purchase and Sales Invoices (Item or Batch) even if already posted to the Customer / Supplier account.

See:

Purchase Item Invoice (4.2) - AIQ Academy

Marking an Invoice as Disputed

Marking an Invoice as Disputed in the listing grid

1. Go to the relevant sales or purchases listing grid and find your transaction.

2. Under Actions, select Mark as Disputed and click OK.  Alternatively, in the relevant listing grid, click on the Balance and under Actions, select Mark as Disputed and click OK.

Adding an Is Disputed column

Add an Is Disputed column to the Item Invoices grid to quickly see your disputed Invoices. Click Add/Remove Columns. Under Selected Columns, select Is Disputed and click the left arrow (>).

Disputed Invoices in Supplier Bulk Payments 

Go to Purchases > Bulk Payments and find your payment. 

When you then open your Bulk Payment, any disputed Purchase Invoice will be marked with a grey triangle and cannot be included in a payment run until it is undisputed.
 

See

Creating Bulk Payments‍ 

Disputed Invoices in Payments & Allocations 

In the blue bar, go to Purchases > Payments & Allocations. 

Under the Disp. Column, any disputed Invoices will have a red flag.

 

See

Using Purchase Payments and Allocations‍ 

Disputed Invoices in Receipts & Allocations 

In the blue bar, go to Sales > Receipts & Allocations. 

Under the Disp. Column, any disputed Invoices will have a red flag.
 

See

Using Sales Receipts and Allocations‍ 

Disputed Invoices and Reporting

Go to Reports > Report Manager.

To show the disputed Purchase invoices, go to Purchase Reports > Supplier Invoices Due.

To show the disputed Sales Invoices, go to Sales Reports > Sales Invoices Due.

See

Using the Report Manager‍ 

Clearing a Dispute

1. Go to Sales > Item Invoices and find your Invoice.
2. Under Actions, select Clear Dispute and click OK.

Alternatively:

1. Go to General > Transaction Browser and find your Invoice.
2. Under Actions, select Undispute and click OK.

See

Using the Transaction Browser‍