Introduction

You can email Customer items from the system either individually (Quotes, Orders, Receipts, Invoices, and Reports) or in bulk (invoices and statements).

 

See:

Email Log‍ 

Setting up Customer Email Addresses

1. Go to Sales > Customers.
   
   
2. Delete

   Info: Our New Look

   If you are using our new look navigation, the Customers listing grid can be found in the AR tab in the new sidebar:

   
   

3. Find the relevant Customer Master Record in the grid or click New Customer to create a new record.
4. In the Accounts Details tab, complete the Email Address field. You can record several email addresses in the same email field separated by a semi-colon. If email addresses are recorded against a Customer, they will automatically be used in the To field of the transaction email. Otherwise, you will have to supply the email addresses when forwarding the email.
   
   

Email Customer Statements from the Customer Master Record

1. Click on the Customer Account No. anywhere in the system to open their Master Record.
2. In the Actions dropdown, select Email > Statement.

Email Customer Statements from the listing grid

Sending Bulk Emails

Customer statements can be emailed directly from the customer listing grids:

1. Go to Sales > Customers.
   
   
   Delete

   Info: Our New Look

   If you are using our new look navigation, the Customers listing grid can be found in the AR tab in the new sidebar:

   
   

2. Then using any of the columns in the grid you can search, filter, and sort the columns to find the invoice(s) you would like to send (you can add/remove columns and use the advanced filter if required). Select individual statements by ticking its checkbox or ticking the select all checkbox. 
3. Click Send Bulk Email.
4. Check that the details are correct. You can update the 'reply to' email address and update any email addresses are add additional recipients / CCs if needed. Click Next. 
5. The following options are available for statements:
   • Exclude report: This excludes the pdf attachment from the email, effectively allowing you a way to bulk email your customers (for example, if you wanted to notify customers of a change to your bank details or payment terms).
   • Show zeros:
     • Ticking this box allows statements to be sent to customers with a zero balance and transaction history.
     • If left un-ticked, then any zero balance statements will fail to send.
     • Regardless of whether this option is ticked or not, statements to customers with a zero balance and no transaction history will fail to send, as there is no statement to generate.
   • Transaction Descriptions:
     • Tick to include.
     • Un-tick to exclude.
6. You cannot preview statements within the bulk email. If you would like to preview your statements before sending, go to Report Manager > Customer Statements - Report. Click Next. Enter the Subject and Body. Click Send. Click Done to go directly to the Email Log.

Sending Individual Emails

1. Go to the Customer listing grid.
2. In the Actions dropdown, select Email > Statement to open the Report Emailing screen.
3. Complete the relevant details. You can also attach other Documents such as the Customer’s Order by clicking Attach other documents.
4. Click Send Message.

Email Sales Invoices from the listing grids

Sending Bulk Emails

Sales invoices can be emailed directly, either individually or in bulk from the Invoice/Batch Invoice grids:

1. Go to Sales > Batch Invoices or Sales > Item Invoices as applicable.
   
   
2. Delete

   Info: Our New Look

   If you are using our new look navigation, the Sales Item and Batch Invoice listing grids can be found in the AR tab in the new sidebar:

   
   

3. Then using any of the columns in the grid, search, filter, and sort the columns to find the invoice(s) you want to send. You can add/remove columns and use the advanced filter if required. 
4. Select individual Invoices by ticking its checkbox or ticking the select all checkbox. 
5. Click Send Bulk Email.
6. Check the emails are correct. Click Next.
7. Select the invoice style to apply from the list - this is the template that will be used to generate the pdf invoice attached to the email.
8. Click Next.
9. Enter a subject and email body (Note placeholders for fields that will be populated with system data are coming in a future version).
10. Click Send and Done.

Sending emails is an asynchronous process. If you send a large batch of invoices or statements, it can take some time to send. You will be sent an email to confirm when your batch is complete, or you can track the progress of emails in the email log.  You can leave the email log and carry on working while the emails send in the background.

Sending Individual Emails 

1. Go to the relevant grid.
2.  Click the email icon the Email column to open the Report Emailing screen.
   
    
3. Complete the relevant details. You can also attach other Documents such as the Customer’s Order by clicking Attach other documents.
4. Click Send Message.
   

Email Sales Invoices from the Transaction Browser

1. In the blue banner, go to General > Transaction Browser and find the relevant transaction.
   
   
2. Delete

   Info: Our New Look

   If you are using our new look navigation, the Transaction Browser can be found under GL in the new sidebar:

   
   

3. In the Actions dropdown, select Email.

Email Documents and Reports from the Report Manager

The Report Manager facilitates the Emailing of all Reports in the System.

From Reports > Report Manager, you can send a report to an email address(es) by clicking Email, as highlighted below.

The From email address defaults to the current user's email address. This can be overwritten with another email address, which will be used for replies.

Enter one or more email addresses in the To field (use a comma or semi-colon to separate multiple addresses), the Subject, and the email Message, then click Send Message and the report will be added to the email as an attachment.

 

Email Log

All emails sent from all users from a company are displayed in the Email Log, including orders, invoices, statements, and remittances. 

To view the content and status of sent emails:

1. Go to Email > Email Log.
   
   
   Delete

   Info: Our New Look

   If you are using our new look navigation, the Email Log can be found in the Reports tab in the new sidebar:

   
   

2. You can search, sort, and filter on any columns available in the grid to check on the status of your emails. The email log does not refresh automatically, you need to click on refresh to view updates. Emails will be sent in the background, so you can leave this page and carry on working - you will receive a confirmation email when your batch has been completed. 

The status will be displayed as:

• Pending: The request is queued and will be sent asap.
• Sent: Emails have been successfully sent.
• Failed: The emails have failed to send, hover over the status to see details of the failure.
  
   

If you want to view the attachment included with an invoice or statement, go to Actions > Download next to the email.

Attachments are only saved for 2 weeks. After this time, they can be re-generated from the customer or invoice grid, by going to Actions > Print > PDF next to the customer (for statements) or Print > PDF next to the invoice (for item and batch invoices).

FAQs

Can I change the "from" email address?

The system will not allow you to change the "from" email address. This will always be set to the configured sending address for your group (generally this will be emailfrom@hostacct.com or emailfrom@accountsiq.com).
 

You can configure the "reply to" email address (this will default to the email address linked to the current user). The display name will be set to the username of the current user, followed by the company name that the email was sent from. The "reply to" email address will only be visible to the recipient when they click on "reply".

My customer has not received an email showing as "sent" in the system.

Ask the recipient to check their spam/junk folder. If the email is there, then ask the recipient to add emailfrom@hostacct.com and emailfrom@accountsiq.com to their address book or whitelist the hostacct.com and accountsiq.com domains so future emails are not blocked.

How can I resend a batch of emails?

There is no way to automatically resend a batch of statements or invoices. If you want to resend emails, you need to reselect the batch from the customer or invoice grid.

You can resend a batch of supplier remittances, from Purchases > Batch Payments by clicking on the batch ID and Download Payments File > Bulk Email Remittances.

What do I do if emails have failed due to invalid email addresses?

• Edit the Default Message for individual Emails.
• Deselect an Email (i.e., “Do not Send”).
• View the Actual Statement of Account.